Services | Ceverine

Collection and Recovery Solutions for Consumer Credit

Solution provider with customised approach
Enablement of ‘digital first’ objectives
Seamless and comprehensive customer journeys
Operational scalability, security and resilience
Customer centric approach (e.g. determining cases better suited to debt advice)
Balanced focus between front-end and back-end activities, including debt prevention
Regulatory alignment:
- Ensuring compliance with FCA Consumer Duty in all stages of the product cycle
- Aligning with FCA vulnerability guidance
Improved reporting from suppliers to strengthen risk management with additional layers of data governance and MI
Access to specialist resources (e.g. financial assessment, income maximisation, debt advice)

Data analytics to refine treatment paths and priority strategies
Focus on relief solutions for unique situations (i.e. sensitive customers, low balance debt)
Flexibility through layered service offering
‘Digital first’ first-party approach with exception management, hand-offs to lower customer engagement and collections costs
Seamless switch to third-party (i.e. escalation to DCA)
Comprehensive digital-first and omni-channel third-party delivery
Intelligent assessment of customers' financial capacity and customer-centric use for resolution
Consistent digital and live identification and treatment of vulnerabilities
Tailored dashboards and MI reporting aligned to key metrics
Flexible API framework