Make a Complaint
Our complaint procedure:
We strive to provide a first-class service to our customers. However, if you feel that we could do better or if you wish to make a complaint please complete this form or:
Send an email to complaints@Ceverine.com.
Write to us at: Suite 606, 8 Shepherd Market London W1J 7JY.
We will get in touch with you and acknowledge your complaint within three business days. We will then immediately start investigating the issue you have raised.
We will do our best to provide you with a final response as soon as possible and, in any case, within 8 weeks at the latest. Our final response will explain the outcome and how we arrived at it. The response will include a copy of the Financial Ombudsman Service (FOS) explanatory leaflet.
If you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. More information about the FOS can be found here: www.financial-ombudsman.org.uk and a copy of the FOS explanatory leaflet can be found here.